Pack the shipment carefully to avoid damaging the goods.
CLAIMS / RETURNS
Step 1
ONLINE FORM
First, fill out the online form below, including information on whether you want a free return label.
Step 2
PACK THE SHIPMENT
Step 3
DROP OFF THE PACKAGE
Bring the prepared package to any Zásilkovna drop-off point. You can find drop-off points HERE
Step 4
HAND OVER THE PACKAGE
Hand over the package to staff who will scan it and pass it to the courier for delivery.
Step 5
WAIT FOR A RESPONSE
Wait for the delivery of the package and our response regarding the result of your claim / return.
