TERMS & CONDITIONS

GENERAL TERMS AND CONDITIONS

These general terms and conditions are issued by Kryptonit-Kratom s.r.o., ID: 079 20 784, with registered office at Černého 834/32, Bystrc, 635 00 Brno, file reference C 110946 maintained at the Regional Court in Brno (hereinafter referred to as the "Seller").

The Seller operates as both a retail and wholesale supplier and offers its products to end customers (B2C) and businesses and companies (B2B) throughout the European Union. Wholesale customers can take advantage of individual price conditions, quantity discounts, and other benefits as agreed.

These general terms and conditions govern the mutual rights and obligations of the buyer and the seller, especially those that arise in connection with the conclusion of a purchase contract between these contracting parties (hereinafter referred to as the "purchase contract").

For more information about B2B conditions or wholesale cooperation, the buyer can contact the seller at info@kryptonit-kratom.cz / info@kryptonite.life.

1. INTRODUCTORY PROVISIONS

1.1 Definition of basic terms

● E-shop refers to the website of the seller's online store at the internet address www.kryptonite.life (hereinafter referred to as "e-shop"), through the interface of the website, on which the seller offers goods and through which it is possible to place an order.
● Buyer means a natural or legal person who concludes a purchase contract with the seller through the e-shop.
● Consumer is a natural person who, when concluding and fulfilling the purchase contract, does not act within the scope of their business activities or profession. The relationship between the seller and the consumer is governed in particular by the provisions of the Civil Code and the Consumer Protection Act.
● Entrepreneur is a person who concludes a purchase contract in connection with their business activity or profession. An entrepreneur is also considered to be a person who, when ordering, provides their identification number (ID) and, if applicable, their tax identification number (VAT ID).

If the buyer does not provide their ID, VAT ID or other data that clearly identifies them as an entrepreneur when ordering, they will be considered a consumer and will not be granted the rights and obligations of an entrepreneur under these terms and conditions.

1.2 Validity of the terms and conditions

● These general terms and conditions are valid for all purchase contracts concluded between the Seller and the Buyer. Provisions concerning the statutory rights of consumers apply only to buyers in the position of Consumers.
● The provisions of these terms and conditions are an integral part of the purchase contract, which the buyer confirms by their consent statement in the e-shop.
● Provisions deviating from the terms and conditions can be agreed in the purchase contract. Divergent arrangements in the purchase contract take precedence over the provisions of the terms and conditions.

1.3 Use of language versions of the e-shop

● These terms and conditions are available in multiple language versions. In case of any discrepancies between language versions or different interpretations, the Czech version of these conditions is decisive.
● All legal relationships between the seller and the buyer are governed by Czech law, and all disputes will be resolved exclusively before the courts of the Czech Republic.
● Translations are provided for informational purposes only, and the seller is not responsible for any inaccuracies in the translation.
● E-shop content in different languages: Descriptions of products, categories, and other content may be automatically or manually translated into different languages. The seller is not responsible for any differences in translation or interpretation.
● Language of communication: Customer support is available primarily in Czech, and also in English, German, French, and Slovak. The buyer acknowledges that all legal documents and communications regarding the terms and conditions, complaints, and disputes will be primarily conducted in the Czech language.

2. USER ACCOUNT

● Based on the buyer's registration in the e-shop, the buyer can access their user interface. From their user interface, the buyer can order goods that are offered for sale on this e-shop (hereinafter referred to as "user account"). If the e-shop allows it, the buyer can also order goods without registration directly from the e-shop.
● When registering in the e-shop and when ordering goods, the buyer is obliged to provide correct and truthful information. The buyer is obliged to update the information given in the user account whenever it changes. The information provided by the buyer in the user account and when ordering goods is considered by the seller to be correct and truthful. The principles of processing and protection of the buyer's personal data are specified in the document Principles of Protection and Processing of Personal Data.
● Access to the user account is secured by a username and password. If the e-shop allows two-factor authentication, the buyer is invited to activate it for a higher level of security. The buyer is obliged to maintain confidentiality regarding the information necessary to access their user account. The seller makes reasonable efforts to protect the buyer's data in accordance with applicable legal regulations on personal data protection and cybersecurity but is not responsible for damage caused by unauthorized access to the account due to the buyer's negligence. The buyer is not entitled to allow third parties to use the user account.
● The seller is entitled to cancel the buyer's user account, especially if the buyer has not used their user account for more than 3 years, or if the buyer breaches their obligations arising from the purchase contract or obligations arising from these GTC.

3. E-SHOP AVAILABILITY AND LIMITATION OF LIABILITY

3.1 E-shop availability

1. The seller is not responsible for the continuous availability of the e-shop or its functionalities. The e-shop may be temporarily or permanently unavailable due to maintenance, technical problems, server outages, third-party intervention, or force majeure.
2. The seller is not liable for damages caused by temporary unavailability of the e-shop or its parts, including the inability to place an order or access the user account.
3. The seller reserves the right to modify the e-shop, limit its functions, or cancel it completely at any time without prior notice to buyers.
4. The buyer acknowledges that they are responsible for the availability of the e-shop and its compatibility with a specific device and software, and the seller is not responsible for any technical problems on the buyer's side.

3.2 Accuracy of information in the e-shop

1. The seller makes all reasonable efforts to ensure that information about goods, prices, and availability stated in the e-shop is accurate and up-to-date. Nevertheless, the seller reserves the right to change, correct, or remove any incorrectly stated information without prior notice.
2. The seller is not responsible for any errors, inaccuracies, or omissions in product descriptions, goods availability, or prices displayed in the e-shop. In the event of an obvious error in the price, product specification, or availability, the seller reserves the right to unilaterally cancel the order, even after its confirmation.
3. The seller is also not responsible for differences in the color design of products caused by the settings of the buyer's display device or other technical factors.

3.3 Exclusion of liability for specific situations

The seller is not responsible for:
● Typos, errors in the description of goods, incorrect specification of parameters, or other information displayed in the e-shop, if they were caused by a technical error or mistake.
● Cases where prices or availability of goods are incorrectly stated as a result of a system error or external intervention (e.g., hacker attack, server failure, software error).
● Differences in the color design or appearance of products caused by display on different devices of buyers.

3.4 Procedure for incorrectly stated information

If the buyer places an order based on incorrectly stated information (e.g., incorrect price, incorrect availability), the seller reserves the right to unilaterally cancel the order or request additional confirmation of the correct price or other conditions.

In the event of cancellation of an order due to incorrectly stated information, the purchase price will be returned to the buyer in the same way as the payment was made, no later than 30 days from the cancellation of the order, unless the seller and the buyer agree otherwise. For payments made with cryptocurrency, the refund will be made either in the form of a voucher or by returning the corresponding value in cryptocurrency according to the current exchange rate on the day of the refund.

4. ORDERING GOODS – PURCHASE CONTRACT

4.1 General provisions

All presentation of goods on the e-shop is for informational purposes only, is not a proposal for the conclusion of a purchase contract, and the seller reserves the right to refuse the conclusion of a purchase contract at any time without giving a reason. The provision of § 1732 paragraph 2 of the Civil Code does not apply.

The buyer makes an order through the order form available within the seller's e-shop. By submitting the order, the buyer makes a binding proposal for the conclusion of a purchase contract.

4.2 Rejection of the order

The seller reserves the right to unilaterally reject or cancel the order, especially in the following cases:
● If there is reasonable suspicion of fraudulent conduct by the buyer, including abuse of discount promotions or loyalty programs.
● If the buyer has previously violated the terms and conditions or their obligations towards the seller.
● If the buyer does not pay the purchase price within the required timeframe.
● If it is not possible to process the order for technical reasons or deliver it to the buyer's address.
● If there is a significant error in the price of the product or its availability as a result of a technical error or mistake.

4.3 Processing of the order

Order processing time:
The seller undertakes to process and ship the order no later than 5 working days from receipt of payment, unless otherwise stated for the product. In the case of orders for goods that are not in stock, the buyer will be informed of the expected shipping date. If the processing of the order exceeds 5 working days, the buyer has the right to inquire about the status of the order via email at info@kryptonit-kratom.cz or info@kryptonite.life

4.4 Conclusion of the purchase contract

In the case of delivery of a proper order, the seller will send the buyer a confirmation of the order to the email address provided in the order or in the user account. The purchase contract is concluded upon delivery of this confirmation to the buyer, unless the seller exercises the right to reject the order.

If the purchase price was paid before the rejection of the order, it will be returned to the buyer within a reasonable time, in the same way as the payment was received, unless the seller and the buyer agree otherwise.
● An exception is the case when the buyer chooses bank transfer as the payment method. In such a case, the purchase contract is concluded when the full purchase price is credited to the seller's bank account. If the buyer does not pay the purchase price within 3 working days of receiving the payment instructions, the seller reserves the right to unilaterally cancel the order.

4.5 Requirements of the order

● The condition for the validity of an order in the e-shop is the completion of all data and requirements prescribed by the form, especially name, address, email, and telephone contact. An order that does not contain these requirements is not considered a valid order and is automatically excluded by the system.
● By submitting the order, the buyer confirms that they have read these general terms and conditions and that they agree with them. The buyer is adequately notified of the general terms and conditions before placing the order and thus has the opportunity to familiarize themselves with them.
● The order form contains in particular information about:
○ goods that the buyer orders (the buyer "puts" the ordered goods into the electronic shopping cart of the e-shop),
○ the method of payment of the purchase price of goods, data on the required method of delivery of the ordered goods,
○ information on costs associated with the delivery of goods,
○ these terms and conditions and conditions for the processing of personal data specified in the Personal Data Protection Declaration, in the case of a buyer without registration. (hereinafter collectively referred to as "order").
● Due to the nature of certain product categories (electronic cigarettes, e-liquids, cannabis seeds), the seller is required to verify your age. You must prove that you are 18+ during the ordering process (Adulto service) and again upon delivery by the carrier (by presenting an ID or via digital identity verification in the carrier’s app when using self-service pickup lockers). Without age verification, the goods will not be handed over and the order will be cancelled at your expense. Please note that products belonging to the category of electronic cigarettes and e-liquids are delivered exclusively within the Czech Republic. Orders of this type of goods with a delivery address outside the Czech Republic will be automatically cancelled.

4.6 Prices and costs

● The e-shop contains information about goods, including the prices of individual goods. Prices of goods are stated including value added tax and other fees except for shipping costs. Prices of goods remain valid for the period when they are displayed in the e-shop. This provision does not limit the seller's ability to conclude a purchase contract under individually negotiated conditions.
● Before submitting the order, the buyer is given the opportunity to fully familiarize themselves with the total price of each individual item offered by the seller, including other price items that are added to the price of the goods. Similarly, the buyer is allowed to familiarize themselves with the terms of the purchase contract, delivery, shipping, and complaint conditions, directly on the website. Information about costs associated with the packaging and delivery of goods stated in the e-shop applies only in cases where the goods are delivered within the territory of the Czech Republic.
● If the buyer confirms and sends the order to the seller, they bindingly and expressly declare that they have fully familiarized themselves with and agree with the determination of the total price as well as all the above-mentioned conditions.

4.7 Communication and assistance with the order

● In case of doubts regarding the order, the buyer has the right to obtain information from the seller free of charge at the email address: info@kryptonit-kratom.cz / info@kryptonite.life.
● Before confirming and sending the order to the seller, the buyer is obliged to check the correctness and completeness of all data related to their person, as well as the type, number, price of goods, and the chosen form of transportation of goods. The system allows the buyer to correct such incomplete or incorrect data before sending the order. The buyer sends the order to the seller by clicking on the "Order" button. The information provided in the order is considered by the seller to be correct and truthful.
● The seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, expected shipping costs), to ask the buyer for additional confirmation of the order (for example, in writing or by telephone).
● Each order is assigned its own identification number, which will be immediately communicated to the buyer after receiving the order. This identification number must always be provided in any communication with the seller.
● The buyer agrees to the use of a means of distance communication when concluding the purchase contract, as stated above. Costs incurred by the buyer when using means of distance communication in connection with the conclusion of the purchase contract (for example, costs of internet connection, costs of telephone calls, etc.) are paid entirely by the buyer.

4.8 Tax documents

● Based on the concluded purchase contract, the seller will issue a tax document to the buyer. The Seller will send the tax document to the buyer by email to the email address provided in the order form or deliver it together with the goods.

4.9 Withdrawal from the contract by the seller

● The seller reserves the right to withdraw from the purchase contract or part of it if:
○ the goods are no longer available,
○ the goods are no longer manufactured,
○ the price of the supplier of the respective goods or the transport of the goods to the buyer has significantly increased.
● In the case of special goods to order or goods that are not in stock, the seller will confirm the price and the new delivery date to the buyer in advance by telephone/email. If the buyer does not agree with such a change, they do not confirm the order and it is not realized. In the case that the buyer has already paid part or the entire amount of the purchase price, this amount will be transferred back to their account or address.
● The seller is entitled to cancel the order in the case where the buyer has chosen to pay for the order by bank transfer to a bank account, and this payment has not been made within 3 days from the date the order was sent.

5. E-SHOP ABUSE AND FRAUDULENT CONDUCT

5.1 General provisions

The buyer undertakes to use the e-shop exclusively in accordance with its purpose and applicable legal regulations. Any abuse of the e-shop, its functions, or terms and conditions may lead to immediate cancellation of the user account, cancellation of the order, or other measures according to the decision of the seller.

5.2 Prohibited practices

The buyer undertakes not to:
a) Create fictitious or fraudulent orders with the intention of harming the seller or another customer.
b) Abuse discount promotions, loyalty programs, or other benefits contrary to their intended use (e.g., repeatedly creating accounts to obtain one-time discounts).
c) Use automated systems, robots, or scripts for bulk purchase of goods, price manipulation, or other unfair practices.
d) Provide false information during registration, ordering, or when making a complaint.
e) Impersonate another person or entity when purchasing or communicating with the seller.
f) Disrupt the operation of the e-shop in any way, attempt unauthorized access to internal systems, or spread malicious software.

5.3 Consequences of violation

In the event of finding a violation of these conditions, the seller reserves the right:

The seller reserves the right to unilaterally block or cancel the buyer's user account in the event of repeated or serious violation of the terms and conditions. This measure can also be applied to cases where the buyer:
● repeatedly fails to fulfill their payment obligations,
● abuses discount promotions or loyalty programs,
● provides false information during registration, ordering, or when making a complaint,
● uses multiple accounts to circumvent the rules of the e-shop,
● disrupts the operation of the e-shop or attempts unauthorized access.

After the account is canceled, the buyer is not entitled to create a new account without the prior consent of the seller. The seller reserves the right to block the user account even without prior notice in case of serious violation of the rules or suspicion of fraudulent conduct.
● Cancel or refuse to process the buyer's order without any entitlement to compensation for damages.
● Refuse to provide any discounts, bonuses, or loyalty benefits.
● Take legal action in the event that the buyer's conduct causes financial or reputational damage to the seller.

5.4 Reporting suspicious conduct

The seller reserves the right to monitor activities on the e-shop for the purpose of fraud prevention. In case of suspicion of abuse, the buyer may be asked to verify their identity or provide additional information.

5.5 Cooperation with authorities

If the buyer violates legal regulations or causes fraudulent conduct with financial impact, the seller reserves the right to forward all evidence to the relevant authorities.

6. PURCHASE PRICE AND PAYMENT TERMS

6.1 Pricing policy

1. Prices stated in the e-shop are valid at the time of the order, unless explicitly stated otherwise. The seller reserves the right to change prices at any time without prior notice. This change does not affect already concluded purchase contracts.

6.2 Payment methods

1. The buyer can pay the purchase price and any costs associated with the delivery of goods in the following ways:
   ○ Payment on delivery at the place specified by the buyer in the order. A handling fee may be added to the purchase price according to the tariff of the relevant carrier.
   ○ Online bank transfer through the ThePay payment gateway.
   ○ Bank transfer to the seller's account no. 2201594860/2010, held at Fio banka a.s. for payments in CZK and bank account no. 2402243805/2010 held at Fio banka a.s. for payments in EUR (hereinafter referred to as the "seller's account"). When paying by transfer, the buyer is obliged to provide the correct variable symbol (order number), otherwise the payment may not be correctly identified and processed.

6.3 Due date and fulfillment of payment obligation

1. In the case of cashless payment, the purchase price is due at the moment the given amount is credited to the seller's account. The buyer's obligation to pay the purchase price is fulfilled only at the moment the payment is received on the seller's account. If the payment is not credited to the seller's account within 3 working days from sending the order, the seller reserves the right to unilaterally cancel the order.

6.4 Payments from abroad

1. Fees for bank transfer from abroad:
   The buyer acknowledges that in the case of a bank transfer from abroad, additional bank fees may be charged. All costs associated with the transfer are paid by the buyer. The seller is not responsible for the reduction of the received amount as a result of these fees, and the order will be considered paid only after the full purchase price has been credited to the seller's account.
2. If the buyer's bank deducts fees from the total amount, the buyer is obliged to pay the difference so that the entire purchase price is paid in full.

6.5 Unpaid cash on delivery and its consequences

In the case of payment on delivery, the purchase price is due upon receipt of the goods. The buyer is obliged to accept the shipment and pay its price.

If the buyer does not accept the cash on delivery shipment and it is returned to the seller, the seller reserves the right to:

1. Request reimbursement of costs for transport, packaging, and storage of goods, up to 30% of the order value, but at least 120 CZK, where this compensation is requested based on § 2913 of the Civil Code (Act No. 89/2012 Coll.), which establishes liability for damage resulting from a breach of contractual obligation. The buyer is aware that by not collecting the order, they are violating their contractual obligations, thereby causing financial damage to the seller in the form of costs for transport, packaging, storage, and administrative processing of the returned shipment.
2. Block the possibility of payment on delivery for future orders of the given buyer. If the buyer repeatedly does not accept cash on delivery shipments, the seller reserves the right to allow them only prepayments (by bank transfer, online card, or other available method of cashless payment).
3. Recover the costs incurred out of court or by legal means if the buyer does not fulfill their payment obligation. In the event that the buyer refuses to pay the costs associated with an uncollected cash on delivery, the seller reserves the right to transfer the claim to a collection agency for recovery or to file a motion to initiate legal proceedings.

The buyer acknowledges that repeated non-acceptance of shipments may lead to permanent blocking of their account and rejection of future orders. If the buyer disagrees with the charged costs for an uncollected shipment, they are obliged to inform the seller in writing at info@kryptonit-kratom.cz or info@kryptonite.life no later than 7 days from the delivery of the payment request. In case of a dispute, the buyer has the right to contact the Czech Trade Inspection Authority or use other legal means of consumer protection.

6.6 Other payment provisions

1. The seller is not responsible for unauthorized payments made through the payment gateway or other payment instrument of the buyer. All responsibility for securing payment data is borne by the buyer.
2. The seller reserves the right to require payment of the purchase price before sending the goods in cases where there is reasonable suspicion of fraudulent conduct by the buyer or if the buyer has previously violated their payment obligations towards the seller.
3. If the seller cancels the order for any reason after the buyer has made the payment, the purchase price will be returned to the buyer in the same amount within a reasonable time, in the same way as the payment was received, unless the seller and the buyer agree otherwise.

6.7 Other payment methods

The seller reserves the right to introduce other payment methods, such as payments through cryptocurrencies, gift vouchers, or online card payments. The conditions for their use will be published on the e-shop at the time of their availability.

6.7.1 Payment with cryptocurrency

1. Transaction confirmation – Payment with cryptocurrency is considered accepted only after the transaction is recorded in the blockchain and verified by the seller. The buyer acknowledges that confirming the transaction may take several minutes to hours depending on the network load of the given cryptocurrency.
2. Exchange rate risk – The purchase price in cryptocurrency is indicatively set at the time of creating the order. The actual amount to be paid is confirmed only at the moment the transaction is accepted in the blockchain network. If there is a significant change in the exchange rate between the creation of the order and the confirmation of payment, the seller reserves the right to unilaterally cancel the order or request an additional payment corresponding to the current value of the currency. The buyer acknowledges that the seller is not responsible for exchange rate differences between the time of sending the payment and its confirmation in the blockchain.
3. Refunds and returning money
   a) In the case of order cancellation or return of goods, the refund will be made:
   ○ in the form of a gift voucher of corresponding value, or
   ○ by returning the cryptocurrency according to the current exchange rate on the day of the refund.
   b) Refund to a bank account is not possible.
   c) In the case of a refund, the seller reserves the right to deduct transaction fees associated with the transfer of cryptocurrency.
4. Irrevocability of payments – The buyer acknowledges that payments with cryptocurrency are irreversible if the transaction has been successfully confirmed in the blockchain and the seller has already processed the order.
5. Responsibility for the correctness of data – The buyer is obliged to enter the correct cryptocurrency address and ensure that they send the payment in the exact amount. The seller is not responsible for payments sent to an incorrect address or in an incorrect amount.

6.7.2 Payment with a voucher

● Gift vouchers are valid only for purchases on the seller's e-shop and cannot be exchanged for cash.
● Vouchers can be used only in full value or partially, if the e-shop allows multiple use of one voucher.
● In the case of withdrawal from the contract or a complaint about goods purchased with a voucher, the refund will again be made in the form of a voucher.

6.7.3 Online card payment

● Online card payments will be processed through a selected payment provider (e.g., Stripe, ThePay).
● The seller does not store payment card details – the security of the transaction is the responsibility of the payment gateway provider.
● In the case of a refund, the amount will be returned by the same method as the payment was made.

7. DISCOUNTS AND LOYALTY PROGRAMS

7.1 General rules for discount promotions and loyalty programs

1.1 Discount codes, loyalty programs, and promotional offers cannot be combined unless explicitly stated otherwise.
1.2 The seller reserves the right to refuse a discount at any time without giving a reason and without compensation, especially if there is suspicion of its abuse, a technical error in the system, or unauthorized use.
1.3 Discount promotions have a limited validity, which is always stated in the conditions of the specific promotion.

7.2 Abuse of discount

2.1 Abuse of discount is considered to be, among other things:
a) Repeatedly creating accounts to use one-time discounts.
b) Using a discount code that was not intended for the given buyer.
c) Any manipulation with the discount program or attempts to circumvent the rules of the e-shop.
d) Purposeful changes of data in the user account to obtain an unauthorized discount.

7.3 Rights of the seller

3.1 The seller reserves the right to:
a) Modify or cancel any discount promotion at any time without prior notice.
b) Exclude specific buyers from loyalty programs or discount offers in case of violation of the rules.
c) Refuse the use of a discount if there has been an obvious error in the system (e.g., automatic application of an invalid discount).
d) Unilaterally cancel the order if the buyer applies the discount in an unauthorized manner.

7.4 Impact of incorrectly applied discount

4.1 If the buyer places an order based on an incorrectly applied discount, the seller reserves the right to:
a) Unilaterally cancel the order.
b) Request payment of the difference to the full price.

8. LOYALTY PROGRAM

8.1 GENERAL PROVISIONS

1.1 The seller's loyalty program is intended exclusively for B2C customers and does not apply to B2B orders.
1.2 Participation in the program is conditioned on the registration of a user account on the e-shop.
1.3 The seller reserves the right to modify, temporarily suspend, or completely cancel the program at any time, even without prior notice.

8.2 EARNING LOYALTY POINTS

2.1 The customer earns 1 loyalty point for every 50 CZK spent within one order, if the value of the order is at least 500 CZK including VAT.
2.2 Loyalty points are credited to the customer's account after payment and delivery of the order.
2.3 Points cannot be earned for shipping and handling costs – they are calculated only from the price of products.
2.4 If the order is partially or completely returned, the corresponding number of points will be deducted.

8.3 VALUE AND VALIDITY OF LOYALTY POINTS

3.1 Value of one point:
● 1 loyalty point = 1 CZK including VAT
● 0.04 EUR including VAT (for purchases in euros)
3.2 Loyalty points are valid for 183 days (6 months) from the date of crediting. After this period, unused points expire without compensation.
3.3 Points cannot be exchanged for cash or transferred to another account.

8.4 USING POINTS FOR DISCOUNT

4.1 Points can be used as a discount on the next order, where:
● The maximum discount that can be applied from points is 10% of the order value.
● The remaining part of the order must be paid in the standard way.
4.2 The discount from points cannot be combined with other discount codes or promotional offers unless explicitly stated otherwise.
4.3 If the customer cancels the order or returns the goods, the applied points will not be returned to their account.

8.5 VIOLATION OF CONDITIONS AND ABUSE OF THE PROGRAM

5.1 The seller reserves the right to withdraw points, block an account, or exclude a customer from the program if they find:
● Repeatedly creating accounts to earn points in an unauthorized manner.
● Fraudulent conduct or circumvention of the program rules.
● Any abuse of loyalty points or attempts to sell or transfer them.
5.2 The seller's decision to withdraw points or exclude from the program is final and the customer is not entitled to compensation.

8.6 FINAL PROVISIONS

6.1 By registering in the loyalty program, the customer agrees to these conditions.
6.2 If the customer terminates or deletes their account, all collected points are forfeited without the right to compensation.
6.3 The seller reserves the right to modify the rules of the program without prior notice.

9. CONSUMER WITHDRAWAL FROM THE PURCHASE CONTRACT

9.1 Right of withdrawal

1. The consumer has the right to withdraw from the purchase contract without giving a reason within 14 days from the receipt of the goods, or within 14 days from the receipt of the last delivery of goods, if the order includes several types of goods or if the goods consist of several parts.
2. The right of withdrawal does not apply to a buyer in the position of an entrepreneur who purchases within the scope of their business activity.

9.2 Withdrawal procedure

1. To withdraw from the purchase contract, the consumer is obliged to use the withdrawal form, which is available on the seller's e-shop. The completed form must be sent to the email info@kryptonit-kratom.cz / info@kryptonite.life or delivered in writing to the address of the seller's registered office.
2. The consumer shall provide the order identification number, a copy of the invoice, the date of purchase, and the account number for the refund.
3. The seller is not obliged to accept withdrawal submitted in another way (e.g., by telephone or verbally).

9.3 Exceptions to the right of withdrawal

The consumer is not entitled to withdraw from the contract if the goods:
● were adapted according to the consumer's wishes or manufactured to order;
● are subject to rapid deterioration or were irreversibly mixed with other goods after delivery;
● were delivered in a sealed package and this package has been opened by the consumer, if the goods cannot be returned for hygienic or health reasons (e.g., herbs, dietary supplements, food);
● were used beyond the scope of normal testing (e.g., visible signs of use, unpacked disposable products, opened packages, etc.);
● are digital content, if downloading or activation has occurred.

9.4 Consumer's obligations when returning goods

1. In the case of withdrawal from the contract, all costs of returning the goods are borne by the consumer.
2. The consumer is obliged to return the goods within 14 days from the notification of withdrawal.
3. Goods sent on delivery will not be accepted by the seller.
4. Returned goods must be:
   ○ undamaged, unused, complete, including all accessories and documentation,
   ○ sent in the original undamaged packaging, if it is subject to a hygienic exception.

9.5 Reduction of the refunded amount

1. If the returned goods are incomplete, damaged, or used beyond the scope of normal testing, the seller reserves the right to reduce the refunded amount, up to 50% of the original purchase price. The consumer will be informed about the amount of the reduction of the refunded amount by email.
2. However, if the returned goods are in a condition that makes further sale impossible (e.g., heavily soiled, mechanically damaged, significantly worn, or incomplete), the seller reserves the right not to return any part of the purchase price.

9.6 Refund of the purchase price

1. The seller will return the purchase price to the consumer within 14 days from the receipt of the returned goods.
2. The seller is not obliged to return the purchase price before the goods are delivered back to them, or until the consumer proves that they have sent the goods.
3. If the consumer has chosen a method of transport other than the cheapest method offered, the seller will only refund the costs corresponding to the cheapest offered method of delivery.

9.7 Unauthorized return of goods

1. If the consumer withdraws from the contract in an unauthorized manner (e.g., returns goods that cannot be returned), the seller is not obliged to accept them.
2. Such goods will be sent back at the consumer's expense, or they must collect them in person.

9.8 Withdrawal from the contract by the seller

1. The seller is entitled to withdraw from the purchase contract at any time until the goods are received by the buyer.
2. In such a case, the seller will return the purchase price to the buyer without undue delay.

10. TRANSPORT AND DELIVERY OF GOODS

10.1 Delivery terms

If it is not stated in the e-shop for the goods that they are Not in stock, the seller will ship the goods within 7 working days within the Czech Republic and within 14 working days within the EU, unless otherwise stated.

10.2 Transport and responsibility for non-delivery of the shipment

● Carrier's responsibility – After sending the shipment, the responsibility for its delivery passes to the selected carrier. The seller is not responsible for delay, damage, or loss of the shipment during transport, if it was correctly sent to the address provided by the buyer in the order.
● Buyer's obligations upon receipt – The buyer is obliged to check the condition of the shipment upon receipt. If they find damage to the packaging or other obvious defects, they must immediately report this fact to the carrier and prepare a complaint protocol.
● Undelivered shipment
a) If the shipment is marked as delivered by the carrier, but the buyer has not received it, they are obliged to immediately contact the carrier and initiate a complaint procedure.
b) If the shipment returns to the seller as undelivered, for example due to an incorrectly provided address or non-acceptance by the buyer, the seller reserves the right to request payment of the costs for resending.
● Loss of shipment
a) If the shipment was not delivered and could not be found, the buyer is obliged to contact the seller and provide all information about the non-delivery (e.g., the result of the carrier's investigation).
b) If the carrier confirms the loss of the shipment, the seller undertakes to resolve the situation according to the agreement with the buyer – to resend the goods (if they are in stock) or to make a refund.
● Delivery outside the Czech Republic – The buyer acknowledges that for international shipments, the delivery time may be longer and complaints with the carrier may be governed by the rules of the given country.
● The buyer acknowledges and agrees that in the case of orders delivered outside the European Union, customs fees, import duties, VAT, or other administrative fees may be imposed on the shipment according to the applicable laws of the destination country. All these costs are paid exclusively by the buyer. The seller is not responsible for additional fees imposed by customs authorities or other regulatory bodies at the destination.
● The buyer is obliged to verify the relevant customs regulations and possible additional costs associated with importing goods in their country before placing an order. If the shipment is detained by the customs office and the buyer refuses to pay the assessed fees, the seller reserves the right to:
● Refuse to return the full purchase price if the shipment is returned to the seller due to unpaid customs fees. The returned amount may be reduced by transport costs, administrative fees, and any fees for storage or processing of the returned shipment.
● Recover costs incurred in connection with the failure to clear customs (for example, fees for reverse logistics).
● Block future orders of the buyer if the buyer repeatedly refuses customs clearance of shipments.
● In the event that the buyer needs assistance with customs clearance, they can contact customer support at info@kryptonit-kratom.cz or info@kryptonite.life, but the seller does not provide customs advice and is not responsible for decisions of customs authorities in individual countries.
● If the buyer chooses a specific method of transport at their own request, they bear full responsibility for any risks associated with this choice.
● The buyer is obliged to check the condition of the shipment upon receipt. If they find damage, they must immediately report it to the carrier – the seller is not responsible for damages caused by transport.
● Customs fees and import taxes: The buyer acknowledges that when delivering to countries outside the EU, customs fees, import taxes, or other regulatory fees established by local legislation may be assessed. These fees are fully the responsibility of the buyer. The seller is not responsible for any delay caused by customs clearance, and if the buyer refuses the shipment due to customs fees, the seller is not responsible for the costs of returning the shipment.
● Other conditions are stated in the section "SHIPPING AND PAYMENT" on the e-shop.

11. RIGHTS FROM DEFECTIVE PERFORMANCE (COMPLAINTS)

11.1 General provisions

The rights and obligations of the contracting parties regarding defective performance are governed by applicable legal regulations, in particular the provisions of § 1914 to 1925, § 2099 to 2117, and § 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.

11.2 Seller's responsibility for defects

The seller is responsible for defects that existed when the goods were received by the buyer. The goods must:
● correspond to the description and properties stated in the e-shop,
● be suitable for the purpose for which they are normally used,
● comply with legal regulations and quality standards.

The seller's responsibility does not apply to defects caused by:
● normal wear and tear,
● mechanical damage or improper use,
● unprofessional handling or storage,
● improper maintenance by the buyer,
● if the expiration date of the goods specified by the manufacturer or seller has passed.

11.3 Complaint process for consumers

The buyer is obliged to inspect the goods after receipt and check whether they correspond to the order.
● Obvious defects must be complained about by the buyer without undue delay, no later than 14 days from the receipt of the goods. If they fail to do so, their right to complain about these defects expires.
● Hidden defects can be complained about by the buyer no later than 24 months from the receipt of the goods, unless the law provides otherwise.

Complaints can be made:
● in writing at the address of the seller's registered office,
● electronically at the email info@kryptonit-kratom.cz / info@kryptonite.life.

The complaint must contain:
● order number,
● detailed description of the defect and photographs of the defective goods,
● preferred method of handling the complaint.

The buyer is obliged to deliver the claimed goods to the seller's address at their own expense. If the complaint is recognized as justified, the seller will pay the lowest available transport costs.

11.4 Options for handling complaints

If the complaint is justified, the buyer has the right to:
● repair or replacement of the defective part of the goods,
● delivery of new goods, if repair is not possible,
● a reasonable discount on the purchase price, if it is not possible to repair or replace the goods,
● withdrawal from the contract, only if none of the above options can be applied.

The buyer cannot unilaterally decide on the method of resolving the complaint if the seller does not agree with it.

11.5 Deadlines for handling complaints

● The seller will decide on the complaint without undue delay. If professional testing or an expert opinion is necessary for the assessment of the defect, the complaint will be handled within the legal deadline of 30 days from its application.
● If the buyer does not provide cooperation (e.g., does not provide documents, does not send the claimed goods), the deadline for handling the complaint is extended by the period during which the cooperation was missing.

11.6 Complaint process for entrepreneurs

The provisions of this section apply only to buyers acting as entrepreneurs.
● The entrepreneur is obliged to check the quantity, quality, and condition of the goods immediately after receipt. If they fail to do so, their right to complain about obvious defects expires.
● Hidden defects must be complained about by the entrepreneur without undue delay, but no later than 5 working days from their discovery.
● The complaint does not apply to defects arising from normal wear and tear or improper use.
● The entrepreneur is obliged to notify defects in writing to the email info@kryptonit-kratom.cz / info@kryptonite.life.
● The seller undertakes to handle the entrepreneur's complaint within a reasonable time, usually within 30 days, unless a professional assessment or expert opinion is necessary. In such a case, the entrepreneur will be informed about the extension of the deadline.
● If it is proven that the entrepreneur's complaint is unjustified, the entrepreneur pays all costs associated with the complaint process.

11.7 Other provisions

● If the goods are replaced as part of a complaint, the buyer does not have the right to a new withdrawal from the contract within the 14-day period.
● The buyer is obliged to deliver the claimed goods complete, including all components and accessories. If they fail to do so, the complaint may not be recognized.
● If the buyer does not fulfill the obligation to check the goods upon receipt or does not notify defects within the specified deadlines, their right to complaint expires.
● The complaint does not apply to products marked as a "collector's item" for which the seller is not responsible for their use in another way.

12. PERSONAL DATA PROTECTION

12.1 Basic provisions on personal data processing

1. The seller is the controller of the buyer's personal data within the meaning of Art. 4 point 7) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as "GDPR").
2. The buyer acknowledges that for the purposes of concluding and fulfilling the purchase contract, the seller processes the following personal data:
   ○ name and surname
   ○ delivery and billing address
   ○ email address
   ○ telephone number
   ○ in the case of entrepreneurs, also ID and VAT ID
   ○ information about orders placed and payments
   ○ IP address and data about behavior on the web
3. The legal basis for processing the buyer's personal data is:
   ○ performance of the purchase contract according to Art. 6 para. 1 letter b) GDPR
   ○ fulfillment of the seller's legal obligations according to Art. 6 para. 1 letter c) GDPR
   ○ legitimate interest of the seller according to Art. 6 para. 1 letter f) GDPR
   ○ consent of the buyer in cases where it is required, according to Art. 6 para. 1 letter a) GDPR

12.2 Purposes of personal data processing

1. The seller processes the buyer's personal data for the following purposes:
   ○ registration and management of the user account
   ○ processing of orders and realization of the purchase contract
   ○ communication regarding the status of the order and delivery
   ○ accounting and tax purposes
   ○ handling complaints and returning goods
   ○ improving and personalizing offered services
   ○ protection of rights and legally protected interests of the seller

12.3 Duration of personal data processing

1. The seller processes the buyer's personal data for the duration of:
   ○ the registration of the user account
   ○ necessary for the fulfillment of the purchase contract and ensuring related rights and obligations
   ○ specified by relevant legal regulations for accounting and tax purposes (usually 10 years)
   ○ the legitimate interest of the seller

12.4 Direct marketing and commercial communications

1. By creating an order, the buyer gives consent to the seller for the processing of personal data for marketing purposes, especially for sending informative and advertising messages to the buyer's email. These messages may concern product offers, discounts, events, and other news related to the seller's activities.
2. This consent is given for an indefinite period of time and the buyer can withdraw it at any time:
   ○ by clicking on the unsubscribe link in each email sent
   ○ by sending a request to the email info@kryptonit-kratom.cz or info@kryptonite.life
   ○ in writing to the address of the seller's registered office
3. Withdrawal of consent does not affect the lawfulness of processing data before its withdrawal.
4. The buyer acknowledges that even after withdrawing consent, the seller may continue to send informational messages related to the fulfillment of the contract (e.g., about the status of the order) and operational announcements.

12.5 Providing personal data to third parties

1. The seller may provide the buyer's personal data to the following categories of recipients:
   ○ carriers for the purpose of delivering ordered goods
   ○ payment processors for the purpose of processing payments
   ○ providers of IT services and cloud solutions
   ○ marketing partners for the purpose of targeted advertising
   ○ accounting, tax, and legal advisors
2. If personal data is transferred outside the EU/EEA, the seller ensures appropriate safeguards for data protection in accordance with GDPR.

12.6 Rights of the buyer in connection with the protection of personal data

1. In connection with the processing of personal data, the buyer has the following rights:
   ○ right of access to personal data
   ○ right to rectification of inaccurate data
   ○ right to erasure of data (right to be forgotten)
   ○ right to restriction of processing
   ○ right to data portability
   ○ right to object to processing
   ○ right to lodge a complaint with a supervisory authority (Office for Personal Data Protection)
2. The buyer can exercise their rights by sending a request to the email info@kryptonit-kratom.cz or info@kryptonite.life.

12.7 Cookies and other technologies

1. The seller's e-shop uses cookies and similar technologies to ensure functionality, analyze traffic, and personalize content and advertisements.
2. The buyer can influence the use of cookies through their browser settings or preference settings directly on the e-shop.

12.8 Further information

1. Detailed information about the processing of personal data is contained in the document Principles of Protection and Processing of Personal Data, which is available on the seller's website.
2. The buyer confirms that before registering their user account on the e-shop, or before placing an order without registration, they have familiarized themselves with the Principles of Protection and Processing of Personal Data.

13. AGE RESTRICTION AND PROHIBITION OF SALES TO PERSONS UNDER 18 YEARS

1. Goods offered on the e-shop are intended exclusively for persons over 18 years of age. By submitting an order, the buyer expressly declares and guarantees that they meet this age limit.
2. The seller reserves the right to require verification of the buyer's age not only when ordering but also when receiving the shipment. The carrier or other delivery entity is entitled to refuse to issue the shipment to a person who does not prove that they are over 18 years of age.
3. The buyer is obliged to present an identity document for age verification at the request of the seller. If the buyer refuses or does not credibly prove their age, the seller is entitled to unilaterally cancel the order and the buyer is not entitled to compensation for any related costs.
4. If the buyer provides false information about their age when ordering or delivering, they bear all legal responsibility for the damages incurred and any sanctions that might arise for the seller from such a situation.
5. In the event that the goods are delivered to a person under 18 years of age as a result of providing false information, the seller reserves the right to:
   ○ Immediately withdraw from the purchase contract and request the return of the goods at the buyer's expense.
   ○ Request payment of costs incurred in connection with the cancellation of the order and transport.
6. The buyer acknowledges that violation of these conditions may be forwarded to the relevant authorities for further investigation.

14. OTHER PROVISIONS

● Goods sold on the e-shop marked as a "Collector's item" are not intended for consumption.
● All information provided on the website www.kryptonite.life is for informational purposes only. The seller bears no responsibility in connection with the use of this information unless explicitly stated otherwise. The seller does not guarantee that the website or the server on which the website is operated are not infected with viruses or any other harmful elements or components.

15. CONTACT DETAILS OF THE COMPANY

● Email: info@kryptonit-kratom.cz / info@kryptonite.life
● Telephone contact: + 420 735 091 294

16. FINAL PROVISIONS

● If any provision of the general terms and conditions is invalid or ineffective, or becomes so, provisions whose meaning is as close as possible to the invalid provision will take its place. The invalidity or ineffectiveness of one provision does not affect the validity or effectiveness of the other provisions.

17. GOVERNING LAW AND JURISDICTION

1. All legal relationships between the seller and the buyer are governed exclusively by the legal order of the Czech Republic, regardless of private international law. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
2. The contracting parties agree that all disputes arising from the purchase contract, the use of the e-shop, or another legal relationship between the seller and the buyer will be resolved exclusively before the courts of the Czech Republic, specifically the court with jurisdiction according to the registered office of the seller. The buyer hereby waives the right to request resolution of the dispute in a court in another country.
3. If the buyer is not a consumer, they hereby waive any possibility of asserting claims against the seller in courts other than those determined according to these terms and conditions.
4. A buyer with residence in another EU member state expressly agrees to the application of Czech law, even in cases where the relevant legal regulations of their country would provide otherwise.
5. The seller reserves the right, in case of a dispute, to prefer resolution of the dispute through out-of-court proceedings or arbitration proceedings, if it will be more advantageous and effective.
6. If any provision of this clause is found to be invalid or ineffective, it does not affect the validity of the other provisions.

17.1 Out-of-court dispute resolution

1. In the event of a complaint, buyers can contact the relevant representative of the seller free of charge via the e-mail address info@kryptonit-kratom.cz / info@kryptonite.life. The consumer also has the right to the out-of-court settlement of a potential dispute arising from the purchase agreement through the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate - ADR Department, Štěpánská 44, 110 00 Prague 1, e-mail: adr@coi.cz, web: https://coi.gov.cz/informace-o-adr/. The consumer is entitled to submit a proposal to initiate an out-of-court settlement of a consumer dispute via the web form at: https://coi.gov.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr/. The Czech Trade Inspection Authority handles out-of-court consumer complaints in the manner and under the conditions stipulated by the relevant legal regulations.

18. CHANGES TO THE TERMS AND CONDITIONS

● The seller reserves the right to unilaterally change these terms and conditions at any time, without prior notice to buyers. The new wording of the terms and conditions becomes effective on the day of their publication on the e-shop, unless explicitly stated otherwise.
● The buyer is obliged to familiarize themselves with the current wording of the terms and conditions before each purchase. By continuing to use the e-shop after a change in the terms and conditions, the buyer expresses their agreement with their current wording.
● For purchase contracts concluded before a change in the terms and conditions, the version valid at the time of conclusion of the contract is used, unless the seller determines otherwise.
● These general terms and conditions come into force and effect on 01.03.2025.